PC Home Center Epicor Eagle Special Order Management Case Study
In brief: Case study shows how PC Home Center used Epicor Eagle to automate special orders, RF cycle counting, and document management for a $20M building materials business.
Case study shows how PC Home Center used Epicor Eagle to automate special orders, RF cycle counting, and document management for a $20M building materials business.
PC Home Center, a $20 million Indiana lumber and building materials retailer, implemented Epicor Eagle modules to manage high-volume special orders for doors, windows, cabinets, and installed kitchens. The Customer Order Management module automated PO generation, labeling, tracking, and 30-day follow-up reports. Integration with kitchen design software doubled installed sales without added staff. RF scanning achieved 95% inventory accuracy with quarterly cycle counts, while Document Management reduced monthly statement processing time.
Special order automation eliminated missed orders and improved on-time fulfillment for 70% of revenue
Kitchen planning software integration doubled installed sales volume without added headcount
RF handheld scanning enabled 4x annual cycle counts and raised inventory accuracy to 95%
Document Management and signature capture reduced monthly statement processing labor significantly
Revenue grew 10-20% annually with only one additional part-time back-office employee
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